Terms & Conditions
Please read these Terms & Conditions carefully before using our ecommerce platform. These terms outline your rights and responsibilities when using our services.
Last updated: February 2026
1. Overview
These Terms & Conditions govern your access to and use of our website, mobile applications, and related services.
By browsing, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms.
These Terms apply to all users including customers, visitors, vendors, and contributors of content.
If you do not agree with any part of these Terms, you must discontinue use of the platform immediately.
2. Accounts & Eligibility
You must be legally capable of entering into binding contracts under applicable law to use this platform.
You agree to provide accurate, complete, and up-to-date information during registration and checkout.
You are solely responsible for maintaining the confidentiality of your login credentials.
Any activity conducted through your account will be considered your responsibility.
We reserve the right to suspend or permanently terminate accounts involved in fraudulent, abusive, or suspicious activity.
3. Orders & Pricing
All product prices are listed as displayed at the time of checkout and may include or exclude taxes depending on your region.
Product descriptions, specifications, and images are provided for reference purposes and may vary slightly.
We reserve the right to modify pricing, discontinue products, or limit quantities without prior notice.
An order confirmation does not guarantee acceptance; we may cancel orders due to stock issues, pricing errors, or payment failures.
In case of cancellation, any paid amount will be refunded to the original payment method.
4. Payments
We accept payment methods displayed at checkout including cards, digital wallets, or other supported options.
All transactions are processed through secure third-party payment gateways.
By submitting payment details, you authorize us and our payment partners to charge the full order amount.
If a transaction fails, is declined, or reversed, we reserve the right to cancel the associated order.
5. Shipping & Delivery
Delivery timelines displayed on the website are estimates and may vary depending on location and courier performance.
Shipping fees, if applicable, are clearly displayed before order confirmation.
We are not liable for delays caused by courier services, natural events, customs clearance, or incorrect delivery details.
Risk of loss or damage transfers to the customer upon successful delivery confirmation.
6. Returns & Refunds
Return eligibility depends on the product category and must comply with our Return Policy.
Products must be returned in unused condition with original packaging, accessories, and invoice.
Refunds are initiated only after successful inspection of returned items.
Processing timelines for refunds may vary depending on payment gateway policies.
Certain items such as clearance products, customized goods, or used items may not be eligible for return.
7. Limitation of Liability
We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this platform.
Our total liability for any claim related to a purchase shall not exceed the amount paid for that specific order.
We do not guarantee uninterrupted, secure, or error-free operation of the website at all times.
Customers are responsible for verifying product compatibility before purchase.
8. Privacy
Your use of this platform is also governed by our Privacy Policy.
We collect, store, and process personal data to facilitate orders, customer support, and security.
By using our services, you consent to data processing as described in our Privacy Policy.
9. Changes to Terms
We reserve the right to modify or update these Terms at any time without prior notice.
Updated Terms will be posted on this page with a revised effective date.
Continued use of the platform after updates constitutes acceptance of the modified Terms.
10. Contact Information
If you have questions, disputes, or concerns regarding these Terms, please contact our support team.
We aim to respond to inquiries within a reasonable business timeframe.
Contact Information
If you have any questions regarding these Terms & Conditions, refunds, disputes, or general inquiries, please contact us using the details below.
Business Name: RDH Auto Mobile
Registered Address:Street No. 5, Industrial Area, Gill Road, Ludhiana, Punjab – 141003, India
Email: support@rdhautomobile.com
Phone: +91-98765-43210
Business Hours:Monday – Saturday, 10:00 AM – 7:00 PM (IST)
We aim to respond to all inquiries within 2–3 business days.